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Refund Policy

Last updated: December 2025

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Return & Refund Policy

Farmchop is committed to transparency and fairness. Please read this policy carefully before placing an order.

1. Nature of Products Sold

Farmchop sells live animals (goats and other livestock) and related farm services (including on-farm slaughter, processing coordination, and delivery where applicable).

Because of the nature of live animals and food-related services, all sales are subject to strict conditions as outlined below.

 All live animal sales are FINAL once payment is received.

  • Once a customer completes payment, the animal is reserved exclusively for that customer.

  • Live animals cannot be returned or exchanged.

  • No refunds are available for:

    • Change of mind

    • Scheduling conflicts

    • Personal circumstances

    • Weight, size, or appearance preferences within the stated range

This policy exists to protect animal welfare, biosecurity, and operational integrity.

3. Deposits & Advance Payments

  • Any deposit or full payment made to reserve a live animal is non-refundable.

  • Deposits are used immediately to secure livestock, transportation, and scheduling.

4. Weight & Size Variations

  • All weights and sizes listed on the website are estimates only.

  • Natural variation occurs in live animals.

  • No refunds or price adjustments will be issued for normal weight variation within the stated range.

5. Slaughter & Processing Services

If you request on-farm slaughter or processing services:

  • These services are provided under Alberta’s On-Farm Slaughter Operation (OFSO) framework.

  • Meat from on-farm slaughter is uninspected and provided only to the animal’s owner for personal use.

  • Once slaughter or processing has begun, no refunds are available.

6. Cancellations

  • Orders cannot be cancelled once payment is received.

  • If Farmchop is unable to fulfill an order due to unforeseen circumstances (e.g. animal illness, injury, or force majeure), Farmchop may, at its discretion:

    • Offer a replacement animal, or

    • Provide a refund for the animal portion of the order.

This determination is made solely by Farmchop.

7. Delivery & Pickup Issues

  • Customers are responsible for being available at the agreed pickup or delivery time.

  • Missed pickups or refused deliveries do not qualify for refunds.

  • Additional storage, rescheduling, or handling fees may apply.

8. Errors or Issues on Our Part

If there is a verified error by Farmchop (e.g. wrong animal provided, duplicate charge):

  • Please contact us within 24 hours of pickup or delivery.

  • Verified errors will be resolved promptly through replacement, correction, or refund where appropriate.

9. Contact Information

For questions about this policy or your order, please contact:

Farmchop
Email: farmchopservice@gmail.com
Phone / WhatsApp: 825-459-2467

10. Acceptance of Policy

By placing an order on this website, you confirm that you have read, understood, and agreed to this Return & Refund Policy.

Privacy Policy

Last updated: December 2025

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Farmchop (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We may collect the following types of personal information when you interact with our website or services:

a. Personal Information You Provide

  • Full name

  • Email address

  • Phone number

  • Billing and payment information

  • Delivery or pickup address

  • Order details and preferences

  • Communications sent via email, website forms, WhatsApp, or other messaging platforms

b. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on our site

  • Referring URLs

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use personal information for the following purposes:

  • To process and fulfill orders

  • To communicate with you about your order or inquiry

  • To provide customer support

  • To schedule pickup, delivery, or farm services

  • To send transactional messages (order confirmations, reminders)

  • To improve our website and services

  • To comply with legal and regulatory requirements

We do not sell your personal information.

3. Legal Basis & Consent

By using our website or placing an order, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions.

4. Sharing of Information

We may share your personal information only in the following circumstances:

  • With service providers that help us operate our business (e.g. payment processors, website hosting, email or messaging services such as Wix, payment gateways, or WhatsApp)

  • When required by law or regulatory authorities

  • To protect our legal rights, safety, or property

All service providers are required to safeguard your information appropriately.

5. Payments

Payments made through our website are processed securely through third-party payment providers. We do not store full credit card details on our servers. Payment processors handle your information in accordance with their own privacy and security policies.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve user experience

  • Analyze website traffic

  • Enable basic website functionality

You may disable cookies through your browser settings; however, some features of the website may not function properly as a result.

7. Data Storage & Security

We take reasonable administrative, technical, and physical measures to protect your personal information against loss, theft, misuse, unauthorized access, disclosure, or alteration.

Personal information is stored only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Access & Correction

You have the right to:

  • Request access to your personal information

  • Request corrections to inaccurate or incomplete information

Requests can be made by contacting us using the information below.

9. Communications & Marketing

We may contact you regarding:

  • Your order

  • Scheduling or service updates

  • Important business or policy changes

You may opt out of non-essential communications at any time by contacting us or following unsubscribe instructions where applicable.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Farmchop
Email: farmchopservice@gmail.com
Phone / WhatsApp: 825-459-2467
Location: Alberta, Canada

13. Acceptance of This Policy

By using this website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Pickup & Delivery Policy

 

Last updated: December 2025

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This Pickup & Delivery Policy explains how orders are collected or transported from Farmchop and the responsibilities of both Farmchop and the customer.

1. Pickup Options

Farmchop offers pickup by appointment from our farm or designated pickup location.

  • Pickup is available by appointment only.

  • Customers will be notified when their order is ready for pickup.

  • Orders will not be released without confirmation that the order is ready.

2. Third-Party Pickup (Uber, Courier, or Personal Driver)

Customers may choose to arrange their own third-party pickup, including:

  • Uber

  • Uber Connect

  • Taxi

  • Courier service

  • Personal driver

 Important Conditions:

  • The customer is fully responsible for arranging and paying for the driver.

  • Farmchop does not book, manage, or pay for third-party drivers.

  • Farmchop is not responsible for the actions of third-party drivers.

3. Pickup Confirmation Process

To ensure accuracy and security, the following process applies to all third-party pickups:

  1. Farmchop will notify the customer when the order is ready for pickup.

  2. Farmchop will provide the customer with a unique pickup confirmation number.

  3. The customer must share this confirmation number with their driver.

  4. Farmchop will release the order only when the driver presents the correct confirmation number.

Orders will not be released without the correct confirmation number.

4. Transfer of Responsibility

Once the order is released to the customer or their designated driver:

  • Ownership, responsibility, and risk transfer immediately to the customer.

  • Farmchop is not responsible for:

    • Delays caused by the driver

    • Lost, damaged, or mishandled items after release

    • Temperature control or food handling during transport

Customers are strongly advised to ensure their driver is prepared with:

  • Coolers or insulated bags

  • Adequate space and cleanliness

  • Timely transport

5. Customer-Arranged Delivery Timing

  • Drivers should be dispatched only after Farmchop confirms the order is ready.

  • Early arrivals may be asked to wait or return later.

  • Farmchop is not responsible for driver wait times or fees charged by third-party services.

6. Farmchop Delivery (If Offered)

If Farmchop offers delivery in limited circumstances:

  • Delivery fees and availability will be communicated in advance.

  • Delivery windows are estimates and may vary due to weather or logistics.

7. Missed or Failed Pickups

  • If a pickup is missed or delayed due to customer or driver error, additional storage or rescheduling fees may apply.

  • Orders not collected within the agreed timeframe may be subject to cancellation without refund, in accordance with our Return & Refund Policy.

8. Compliance & Food Safety Notice

If slaughter or processing services are requested:

  • Meat provided through on-farm slaughter is uninspected.

  • It is released only to the animal’s owner for personal use.

  • Safe handling and transportation are the customer’s responsibility once the order is released.

9. Contact & Coordination

For pickup coordination or questions, please contact:

Farmchop
Email: farmchopservice@gmail.com
Phone / WhatsApp: 825-459-2467

10. Acceptance of Policy

By placing an order on this website, you acknowledge and agree to this Pickup & Delivery Policy.

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